At 2fachai, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on the 2fachai platform.
2fachai ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who use the 2fachai online gaming platform, including its website at 2fachai.net and its associated mobile application. This Privacy Policy ("Policy") describes how 2fachai collects, uses, stores, shares, and protects personal information in connection with the provision of its services.
This Policy applies to all registered users, visitors, and any other individuals whose personal data is processed by 2fachai in the course of operating the platform. It should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
2fachai operates primarily in the Philippines and processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Where applicable, 2fachai also observes internationally recognized data protection principles.
If you have any questions about this Policy or about how 2fachai handles your personal data, please contact us using the details provided in Section 15 of this Policy.
For the purposes of applicable data protection law, 2fachai is the data controller responsible for the personal data collected and processed through the 2fachai platform. As data controller, 2fachai determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.
2fachai has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO using the contact details set out in Section 15 of this Policy.
2fachai collects personal data that is necessary for the provision of its gaming services, compliance with legal obligations, and the protection of the platform and its users. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals in PHP |
| Transaction Data | Deposit history, withdrawal history, bet records, game results | Account management, dispute resolution, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, performance optimization |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, personalization, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photos | Identity verification, age verification, AML/KYC compliance |
2fachai does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or where you have provided such information voluntarily in the context of a responsible gaming self-assessment.
2fachai collects personal data through the following means:
2fachai uses the personal data it collects for the following purposes:
2fachai will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for such processing.
2fachai processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:
2fachai does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where 2fachai shares your personal data with third-party service providers, it does so under written data processing agreements that require those providers to process your data only on 2fachai's instructions and in accordance with applicable data protection law.
2fachai retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general guide, 2fachai applies the following retention periods:
Upon expiry of the applicable retention period, 2fachai will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where deletion is not immediately possible due to technical constraints, 2fachai will isolate the data from further processing until deletion can be carried out.
2fachai implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While 2fachai takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 2fachai will notify you and the relevant regulatory authority in accordance with applicable law.
2fachai uses cookies and similar tracking technologies on its website and mobile application to enhance your experience, maintain session security, and gather analytical data about platform usage. The types of cookies used by 2fachai include:
2fachai does not use third-party advertising cookies or share cookie data with external advertising networks. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 2fachai platform.
Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to your personal data held by 2fachai:
Request a copy of the personal data 2fachai holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held by 2fachai about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Withdraw consent to processing at any time where processing is based on your consent, without affecting prior lawful processing.
To exercise any of these rights, please contact the 2fachai Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
2fachai may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized individuals. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.
2fachai takes the protection of minors extremely seriously. As part of the registration process, all users are required to confirm that they are at least 21 years of age and to submit to identity and age verification procedures. 2fachai uses third-party KYC service providers to verify the age and identity of all registered users.
If 2fachai becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data, close the associated account, and return any deposited funds to the source payment method. If you believe that a minor has registered on the 2fachai platform, please contact us immediately using the details in Section 15.
2fachai primarily processes personal data within the Philippines. However, in the course of providing its services, some personal data may be transferred to and processed in countries outside the Philippines, for example where 2fachai uses cloud infrastructure or technology service providers with servers located in other jurisdictions.
Where such international transfers occur, 2fachai ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those applicable in the Philippines. 2fachai will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.
2fachai reserves the right to update or modify this Privacy Policy at any time to reflect changes in its data processing practices, applicable law, or the features and functionality of the platform. When material changes are made, 2fachai will notify registered users by posting a prominent notice on the platform and updating the "Last Updated" date at the top of this Policy. In some cases, 2fachai may also send a notification to your registered mobile number or email address.
Your continued use of the 2fachai platform following the effective date of any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed of how 2fachai protects your personal data. The most current version of this Policy will always be available at 2fachai.net/privacy-policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 2fachai processes your personal data, please contact our Data Protection Officer using the following details:
If you are not satisfied with 2fachai's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.
2fachai takes all privacy complaints seriously and will investigate and respond to each complaint in a timely and thorough manner. We are committed to resolving data protection concerns fairly and transparently.
Six core commitments that define how 2fachai handles your personal information every day.
All data transmitted between your device and 2fachai is protected by TLS encryption. Sensitive data at rest — including financial details and ID documents — is encrypted on our servers.
2fachai never sells, rents, or trades your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve the 2fachai platform.
2fachai processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its implementing rules, with a designated Data Protection Officer overseeing compliance.
Access, correct, delete, or port your data at any time. 2fachai responds to all verified data rights requests within 30 days and never charges fees for standard requests.
Only authorized 2fachai personnel with a legitimate need can access your personal data. Role-based access controls and audit logs are in place across all internal systems.
When your data is no longer needed, 2fachai securely deletes or anonymizes it in line with defined retention schedules. We don't hold onto data longer than necessary.